Customer-led Growth Executive
I'm an award-winning Customer Experience and Success Executive with two decades of experience building high-impact customer programs. I've led CX strategies for Fortune 500 companies, The New York Times, and early to mid-stage startups. Specializing in customer-led growth, I help organizations drive business value by delivering customer outcomes. And as the Founder of Success in Black, I champion DEI in Customer Success, fostering a thriving community for Black professionals. To round out my time, I'm also a respected advisor, speaker, board member, and angel investor, backing pre-seed and seed-stage startups across DTC, consumer tech, social/creator economy, and B2B SaaS.